This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ===== Wifi connection tutorial ===== ==== 1) Login information ==== ^ Login | ''firstname-lastname@rezoleo.fr'' \\ \\ **Do not include capital letters, accents, spaces** \\ //example: gregroire-delatour// | ^ Anonymous | ''ano@rezoleo.fr'' \\ \\ //This field allows you not to send your username to FedeRez administrators when you are traveling to a partner school// | ^ Password | //Rézoléo password// \\ \\ You can [[https://re2o.rezoleo.fr/users/reset_password/|reset your password here]] | ==== 2) Further information ==== ^ Security | EAP (PEAP) | ^ Authentication | MSCHAPv2 | ^ CA certificate | Download it on [[https://cert.rezoleo.fr/|cert.rezoleo.fr]] | ^ Certifcate status | Require certificate status | ^ Domain | fedewifi.rezoleo.fr | ^ Random MAC | No | > **Warning** > Your device must not have a random physical address (MAC). > If this setting is enabled on your device you must disable it for our Wifi network. //Only devices on your Rézoléo account are authorized to connect to the Wifi network, but they are identified by this address. Additionally, you are entitled to a limited number of devices on your account. If this changes each time your phone restarts, it will be considered a new device each time and you will quickly reach the limit.// ==== 3) Click login ==== > **Warning** > A first connection on a new device with your credentials will fail, this is normal! > Please wait 5 minutes before trying again. //Only devices on your Rézoléo account are authorized to connect to the Wifi network. During a first connection on a device, it is automatically added to the devices of your account but it takes 5 minutes before this addition propagates to all our servers and the connection to the WiFi network is authorized.// ==== Common issues ==== **Please follow this section before contacting us** You can check network health at [[https://status.rezoleo.fr|status.rezoleo.fr]] == I followed the tutorial but I can't connect == * Check that your Rézoléo subscription is still valid. * Check that your username and password are correct, you can try to log in or reset your password here: https://re2o.rezoleo.fr/login * Check that you have not reached the device limit on your Rézoléo account (4). You can log in with your credentials here: https://re2o.rezoleo.fr and view your number of machines in your profile == From one day to the next I can no longer connect to Wifi == * Check that your Rézoléo subscription is still valid. * Check that your physical address is not in random mode. * Forget the network then try again == My issue is not solved == You can contact us by sending us an email to ''contact@rezoleo.fr'' Please include the following information in your email: * Last name, First name, Room * What is affected by the problem: Ethernet port, router, FedeRez Wifi, computer * Date of incident * Details : * OS (Windows, Android, IOS...) * Steps to reproduce the issue * MAC address of the affected device \\ //In Wifi settings on phone \\ {{ public:mac.pdf | Guide to find your MAC on computer }}// * Indicate that you have already carried out the checks above en/public/tuto/wifi.txt Last modified: 2025/02/24 13:43by nymous