Wifi connection tutorial

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===== Wifi connection tutorial =====

==== 1) Login information ====
^ Login | ''firstname-lastname@rezoleo.fr'' \\ \\ **Do not include capital letters, accents, spaces** \\ //example: gregroire-delatour// |
^ Anonymous | ''ano@rezoleo.fr'' \\ \\  //This field allows you not to send your username to FedeRez administrators when you are traveling to a partner school// |
^ Password | //Rézoléo password// \\ \\ Reset [[https://re2o.rezoleo.fr/users/reset_password/|here]] |

==== 2) Informations supplémentaires ====
^ Security | EAP (PEAP) |
^ Authentication | MSCHAPv2 |
^ CA certificate | Download it on [[https://cert.rezoleo.fr/|cert.rezoleo.fr]] |
^ Certifcate status | Require certificate status |
^ Domain | fedewifi.rezoleo.fr |
^ Random MAC | No |

> **Warning**
> Votre appareil ne doit pas avoir une adresse physique (MAC) aléatoire.
> If this setting is enabled on your device you must disable it for our Wifi network.

//Only devices on your Rézoléo account are authorized to connect to the Wifi network, but they are identified by this address. Additionally, you are entitled to a limited number of devices on your account. If this changes each time your phone restarts, it will be considered a new device each time and you will quickly reach the limit.//

==== 3) Click login ====
> **Warning**
> A first connection on a new device with your credentials will fail, this is normal!
> Please wait 5 minutes before trying again.

//Only devices on your Rézoléo account are authorized to connect to the Wifi network. During a first connection on a device, it is automatically added to the devices of your account but it takes 5 minutes before this addition propagates to all our servers and the connection to the
WiFi network is authorized.//

==== Common issues ====

**Please follow this section before contacting us**

You can check network health at [[https://status.rezoleo.fr|status.rezoleo.fr]]

== I followed the tutorial but I can't connect ==

   * Check that your Rézoléo subscription is still valid.
   * Check that your username and password are correct, you can try to log in or reset your password here: https://re2o.rezoleo.fr/login
   * Check that you have not reached the device limit on your Rézoléo account (4). You can log in with your credentials here: https://re2o.rezoleo.fr and view your number of machines in your profile

== From one day to the next I can no longer connect to Wifi ==

   * Check that your Rézoléo subscription is still valid.
   * Check that your physical address is not in random mode.
   * Forget the network then try again

== My issue is not solved ==

You can contact us by sending us an email to ''contact@rezoleo.fr''
Please include the following information in your email:
   * Last name, First name, Room
   * What is affected by the problem: Ethernet port, router, FedeRez Wifi, computer
   * Date of incident
   * Details :
      * OS (Windows, Android, IOS...)
      * Steps to reproduce the issue
      * MAC address of the affected device \\ //In Wifi settings on phone \\ {{ public:mac.pdf | Guide to find your MAC on computer }}//
   * Indicate that you have already carried out the checks above