Wifi connection tutorial

This is an old revision of the document!

Login	`firstname-lastname@rezoleo.fr` Do not include capital letters, accents, spaces example: gregroire-delatour
Anonymous	`ano@rezoleo.fr` This field allows you not to send your username to FedeRez administrators when you are traveling to a partner school
Password	Rézoléo password Reset here

Security	EAP (PEAP)
Authentication	MSCHAPv2
CA certificate	Download it on cert.rezoleo.fr
Certifcate status	Request certificate status
Domain	fedewifi.rezoleo.fr
Random MAC	No

Warning
Votre appareil ne doit pas avoir une adresse physique (MAC) aléatoire.
If this setting is enabled on your device you must disable it for our Wifi network.

Only devices on your Rézoléo account are authorized to connect to the Wifi network, but they are identified by this address. Additionally, you are entitled to a limited number of devices on your account. If this changes each time your phone restarts, it will be considered a new device each time and you will quickly reach the limit.

Warning
A first connection on a new device with your credentials will fail, this is normal!
Please wait 5 minutes before trying again.

Only devices on your Rézoléo account are authorized to connect to the Wifi network. During a first connection on a device, it is automatically added to the devices of your account but it takes 5 minutes before this addition propagates to all our servers and the connection to the WiFi network is authorized.

Please follow this section before contacting us

You can check network health at status.rezoleo.fr

I followed the tutorial but I can't connect

Check that your Rézoléo subscription is still valid.
Check that your username and password are correct, you can try to log in or reset your password here: https://re2o.rezoleo.fr/login
Check that you have not reached the device limit on your Rézoléo account (4). You can log in with your credentials here: https://re2o.rezoleo.fr and view your number of machines in your profile

From one day to the next I can no longer connect to Wifi

Check that your Rézoléo subscription is still valid.
Check that your physical address is not in random mode.
Forget the network then try again

My issue is not solved

You can contact us by sending us an email to contact@rezoleo.fr Please include the following information in your email:

Last name, First name, Room
What is affected by the problem: Ethernet port, router, FedeRez Wifi, computer
Date of incident
Details :
- OS (Windows, Android, IOS…)
- Steps to reproduce the issue
- MAC address of the affected device
  In Wifi settings on phone
  Guide to find your MAC on computer
Indicate that you have already carried out the checks above